Create Hourly Ticket Volume Report in Zendesk
How do I create a report on ticket volume by group each hour in Zendesk?
To create a report on ticket volume by group each hour in Zendesk, you need to use Zendesk Explore. Start by clicking the reports icon in Explore, then select 'New report'. Choose the 'Support - Tickets dataset' and click 'Start report'. Add 'Tickets' under Metrics and select 'D_COUNT' for the aggregator. Under Columns, choose 'Ticket group', and under Rows, select 'Ticket created - hour'.
This setup will give you a report showing the volume of tickets generated by each group, broken down by the hour. You can adjust the date filter to display data from a specific time range, such as the past six months. For more detailed steps, check out theoriginal guide.
More related questions
What permissions are needed to create a ticket volume report in Zendesk?
To create a ticket volume report in Zendesk, you need to have either editor or admin permissions in Zendesk Explore. These permissions allow you to access the necessary features to build and customize reports. If you're unsure about your…
What skill level is required to create a ticket volume report in Zendesk?
Creating a ticket volume report in Zendesk is suitable for beginners. The process is straightforward and can be completed in about 5 minutes. Even if you're new to Zendesk Explore, the step-by-step instructions provided make it easy to generate a…
How can I customize the time range for my Zendesk ticket volume report?
You can customize the time range for your Zendesk ticket volume report by editing the 'Ticket created - Date' filter at the top of the report. This allows you to set the report to display data from a specific time range, such as the past six months…
Can I exclude certain groups from my Zendesk ticket volume report?
Yes, you can exclude certain groups from your Zendesk ticket volume report. To do this, select the 'Ticket group' attribute under Columns and choose which groups you want to appear in the report. This feature allows you to focus on specific groups…
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