Create a Dashboard for Zendesk Article View Reports
How do I create a dashboard for article view reports in Zendesk?
Creating a dashboard for article view reports in Zendesk allows you to view all your reports in one place. Start by opening the Dashboards library in Explore and clicking 'New dashboard'.
Add the reports you've created, such as 'Summary of views by article' and 'Views by article over time'. Arrange them as desired and add filters to focus on specific data segments. Finally, publish and share your dashboard with others. This setup helps you quickly access and analyze your article view data.
More related questions
How can I track article views within 30 days of creation in Zendesk?
To track article views within 30 days of creation in Zendesk, you need to create a standard calculated metric in Explore. This metric will help you understand how many views your articles receive shortly after they are published. Start by opening…
What are the prerequisites for creating article view reports in Zendesk?
Before you can create article view reports in Zendesk, ensure you have the necessary permissions and data. You'll need Zendesk Explore Professional or Enterprise, and you must have Editor or Admin permissions. Additionally, make sure you have…
Can I filter article view reports by help center in Zendesk?
Yes, you can filter article view reports by help center in Zendesk using the Article Brand attribute. This allows you to view data specific to each help center brand. When creating your reports, include the Article Brand attribute to filter the…
What should I do if I encounter errors creating metrics in Zendesk Explore?
If you encounter errors while creating metrics in Zendesk Explore, ensure you're using the correct dataset and formula. Common errors include using the wrong dataset or incorrect formula syntax. For example, make sure you're in the Guide: Knowledge…
How can I find articles with no views in Zendesk?
To find articles with no views in Zendesk, you can adapt the existing recipe for tracking views. Use the 'Views within 30 days of creation' metric and select the Compute separately option. This approach will help you identify articles that haven't…
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