Create a Dashboard for Tickets Per Day Per Hour
How do I create a dashboard showing tickets per day per hour in Zendesk Explore?
To create a dashboard showing tickets per day per hour in Zendesk Explore, start by building a report with the 'Support - Tickets' dataset. Add the 'Tickets' metric and use 'Ticket created - Hour' and 'Ticket created - Day of week' as attributes. This setup will allow you to see the total ticket count for each hour of a specific day, such as Monday, over a chosen period. You can then add this report to a dashboard for easy access and analysis.
More related questions
How can I analyze ticket creation by time of day in Zendesk Explore?
To analyze ticket creation by time of day in Zendesk Explore, you can create a report that shows the distribution of tickets created by hour. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. Choose…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Support to build and customize reports. If you're unsure about your…
How can I customize the time format in Zendesk Explore reports?
You can customize the time format in Zendesk Explore reports by creating calculated attributes. For example, you can create a Renamed Set calculation to rename the values 0 through 23 to the actual hour they represent. Then, create an Ordered Set…
Can I calculate the average number of tickets created per hour in Zendesk Explore?
Yes, you can calculate the average number of tickets created per hour in Zendesk Explore by using a calculated metric. Since the default ticket metric doesn't include an average, you can use the formula COUNT(Tickets)/DCOUNT_VALUES([Ticket created…
How can I display ticket creation data by half-hour intervals in Zendesk Explore?
To display ticket creation data by half-hour intervals in Zendesk Explore, you can create a custom time attribute. Use the 'Ticket created - Minute' attribute in your Tickets dataset to slice your hourly data into half-hour segments. This allows…
Does Zendesk Explore use the user's time zone for hour calculations?
Yes, Zendesk Explore uses the time zone set in the user's profile for hour calculations. This means that the hour values (0-23) will correspond to the local time of the user's profile, ensuring that the data is relevant to the user's specific time…
How can I filter ticket creation times for a specific day in Zendesk Explore?
To filter ticket creation times for a specific day in Zendesk Explore, add a 'Ticket created - day of week' filter to your report. This allows you to select a particular day, such as Saturday, and view the ticket creation times for that day across…
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