Counting Unique Ticket Assignments in Zendesk
How can I count unique ticket assignments in Zendesk?
To count unique ticket assignments in Zendesk, use the 'Update Ticket ID' in your formula and apply the D_COUNT function.
This approach ensures that each ticket is counted only once, regardless of how many times it was assigned to a specific group. This method is useful for avoiding duplicate counts and getting an accurate picture of ticket assignments.
More related questions
How can I track ticket assignments across groups in Zendesk?
To track ticket assignments across groups in Zendesk, you can create a report using Zendesk Explore. This report will show the number of times tickets were assigned from one group to another. For instance, you can track how many tickets are…
What do I need to create a report on ticket assignments in Zendesk?
To create a report on ticket assignments in Zendesk, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process involves using Zendesk Explore to build a report…
How do I find group IDs for creating a Zendesk report?
To find group IDs for creating a Zendesk report, you can use the Zendesk API or the Groups tab in Zendesk Support. Using the API, make a GET request tosubdomain.zendesk.com/api/v2/groups.jsonto list all groups and their IDs. Alternatively,…
Can I filter Zendesk reports by date?
Yes, you can filter Zendesk reports by date to narrow down the results to specific timeframes. To do this, add the 'Ticket created - Date' attribute in the Filters panel of your report. This allows you to view ticket assignments that occurred…
How can I see which agents are updating ticket groups in Zendesk?
To see which agents are updating ticket groups in Zendesk, you can add an attribute to your report to display the agent's name. In the Rows panel of your report, click 'Add' and choose 'Updater > Updater name' from the list of attributes. This will…
How do I ensure my Zendesk report only shows relevant ticket updates?
To ensure your Zendesk report only shows relevant ticket updates, use the Metric filter to exclude zero results. Navigate to the Result manipulation page and click on Metric filter. Set the filter to only display results greater than 0, which will…
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