Converting Skills-Match View to Skills-Based Condition
How can I convert a skills-match view to a skills-based condition view?
To convert a skills-match view to a skills-based condition view in Zendesk, you need to clone the existing view and add skills-based conditions.
First, deactivate your skills-match view in Admin Center under Agent tools > Views. Then, clone the deactivated view and edit it to include skills-based conditions. Once saved, the cloned view becomes active, allowing you to leverage the benefits of skills-based conditions.
More related questions
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Skills-based routing in Zendesk allows admins to assign specific skills to agents and set conditions for tickets, ensuring that tickets are routed to agents with the appropriate skills. This setup can be used as a standalone solution or as part of…
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