Converting blog post comments into tickets is a handy feature of the Zendesk Support plugin. It allows you to manage support requests directly from your WordPress dashboard.
To convert a comment, sign in to the WordPress administrator dashboard and select Comments. Locate the comment you want to convert and click Convert to Zendesk Ticket. You'll be prompted to enter a comment, which can be posted as a response in the post. You can choose to make this a public comment in the ticket or post it as a reply on the blog post. Click Create Ticket to finalize the conversion. All follow-up on the ticket occurs within Zendesk Support.
Installing the Zendesk Support for WordPress plugin is straightforward. You can add it to your WordPress site just like any other plugin, but remember, it's only supported on self-hosted WordPress sites (wordpress.org), not on free-hosted sites…
Uninstalling the Zendesk Support for WordPress plugin is a simple process. You need to be logged in as a WordPress site administrator to remove plugins. To uninstall, log in to your WordPress site, go to Plugins > Installed Plugins in the left menu…
Configuring the Zendesk Support plugin settings is essential for seamless integration. Once the plugin is activated, a new panel is added to the WordPress administrator dashboard. To configure, click the setup link and enter your Zendesk subdomain….
Customizing the contact form in the Zendesk Support plugin allows you to tailor the support request experience for your users. The contact form is added to the WordPress dashboard when enabled for specific user types. To customize, go to the…
Adding the Web Widget (Classic) to your WordPress site is easy with the Zendesk Support plugin. This feature allows you to embed customer service directly into your website. First, ensure you've set up the Zendesk Support Web Widget (Classic). In…
Setting dashboard widget visibility by user type allows you to control what different users see in WordPress. You can choose to display either the contact form or the tickets widget for various user roles. To set visibility, access the settings…
If the Zendesk Support plugin is outdated or has security issues, it's important to address these concerns promptly. Users have reported that the plugin was temporarily removed from WordPress.org due to security vulnerabilities. Ensure you have the…