Contact Zendesk Support for Chat Issues
When should I contact Zendesk Customer Support for chat issues?
You should contact Zendesk Customer Support if you're still experiencing issues after following the troubleshooting steps provided. Be prepared to provide details such as when the issue first occurred, how often it happens, and whether all agents are on the same network or IP address.
Additionally, include information about your website URL where the widget is embedded and any screenshots of your Chat connection settings or Chat Dashboard diagnostics. This information will help Zendesk support diagnose and resolve your issue more efficiently. For more guidance, refer to theoriginal article.
More related questions
Why am I only receiving offline messages in Zendesk Chat?
If you're only receiving offline messages in Zendesk Chat, it might be due to several reasons. First, ensure that there are agents online, as live chat is only offered when at least one agent is available. Check your chat availability settings to…
How can I check if my Zendesk Chat widget is online?
To check if your Zendesk Chat widget is online, first ensure that there are agents logged into the chat dashboard. Live chat is only available when at least one agent is online. You can adjust your chat availability settings to manage this….
What should I do if my customers only see the option to send a message in Zendesk Chat?
If your customers only see the option to send a message instead of live chat, it could be due to agent availability or department settings. Make sure there are agents online, as live chat is only offered when at least one agent is available. Also,…
How do I troubleshoot connectivity issues with Zendesk Chat?
To troubleshoot connectivity issues with Zendesk Chat, start by checking your internet connection. Zendesk provides a connection monitor to help resolve connectivity problems. Ensure your dashboard is connected to the internet and functioning…
How can I configure security settings for the Zendesk Chat widget?
To configure security settings for the Zendesk Chat widget, navigate to Settings > Widget > Widget security. Here, you can check and adjust settings for Blocked countries and Allowed domains to ensure the right configuration is in place. Proper…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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