Considerations Before Activating Custom Ticket Statuses
What should I consider before activating custom ticket statuses?
Before activating custom ticket statuses, consider how they will impact your account, business rules, and agent experience.
Ensure that the Agent Workspace is activated, as it's a requirement for custom statuses. Review your existing workflows, including triggers and automations, to ensure they will function correctly with the new statuses. Understanding these impacts will help you make a smooth transition.
More related questions
How do I activate custom ticket statuses in Zendesk?
To activate custom ticket statuses in Zendesk, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets' followed by 'Ticket statuses'. Click on 'Activate custom ticket statuses'. Before activating, ensure…
What are the benefits of using custom ticket statuses in Zendesk?
Custom ticket statuses in Zendesk allow for more specific ticket management, providing meaningful status updates to your business and end users. They help streamline workflows and can be used in reporting to gain insights into ticket handling….
How do custom ticket statuses impact existing business rules in Zendesk?
Activating custom ticket statuses in Zendesk automatically updates your existing business rules, such as triggers and automations, from 'Ticket: Status' to 'Ticket: Status Category'. This change ensures that your workflows continue to function…
Can I deactivate custom ticket statuses in Zendesk?
Yes, you can deactivate custom ticket statuses in Zendesk by going to the Admin Center, selecting 'Objects and rules', then 'Tickets', and finally 'Settings'. In the 'Customize Ticket Statuses' section, deselect 'Turn on' and click 'Save tab'. It's…
How do custom ticket statuses affect the agent experience in Zendesk?
Custom ticket statuses change how agents interact with tickets, including selecting statuses from the status picker and viewing ticket statuses in views. Agents will also notice changes in how tickets appear in search results. For example, tickets…
Can I report on custom ticket statuses in Zendesk?
Yes, you can report on custom ticket statuses in Zendesk using the reporting features available. Custom ticket statuses can be included in your reports to provide insights into ticket handling and workflow efficiency. For more detailed reporting…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
