Consequences of Deactivating Zendesk Agent Workspace
Discover the effects of deactivating Agent Workspace in Zendesk, including losing messaging capabilities.
What happens if I deactivate the Agent Workspace in Zendesk?
Deactivating the Agent Workspace in Zendesk will prevent you from using messaging. If you choose to deactivate it, you will need to revert to the standard agent interface.
Additionally, you will have to delete any social messaging channels and deactivate web messaging channels. This is because messaging is only supported within the Agent Workspace environment.
More related questions
Do I need to update to Agent Workspace to use Zendesk messaging?
Yes, you need to enable the Agent Workspace to use Zendesk messaging. To start using messaging, you must first enable the Agent Workspace and add at least one web or social messaging channel. If you deactivate the Agent Workspace, you will lose…
Can I use Zendesk messaging without social or web channels?
No, to use Zendesk messaging, you must add at least one web or social messaging channel. Messaging is integrated into the Agent Workspace, which requires these channels to function. Without setting up at least one of these channels, you won't be…
How do I enable the Agent Workspace in Zendesk?
To enable the Agent Workspace in Zendesk, admins can navigate directly to the Agent Workspace settings in their account. This is the first step to start using messaging features. Once enabled, you can add web or social messaging channels to fully…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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