Connecting Zendesk Chat to Zendesk QA
How can I connect Zendesk Chat to Zendesk QA?
To connect Zendesk Chat to Zendesk QA, you'll need to enter your API client ID and secret. These can be managed in the Zendesk chat settings, where you'll also enter the redirect URL found under the 'API Client ID' section.
Ensure that events are enabled in Zendesk for chat transcripts to appear in Zendesk QA. This can be done by the admin under Admin dashboard > People > Events. For more information, check theoriginal link.
More related questions
How do I connect Zendesk to Zendesk QA?
Connecting Zendesk to Zendesk QA is a straightforward process. First, during the signup, select Zendesk from the list of integrations. Then, give your connection a name, add your Zendesk subdomain, and select the data retention period. You'll be…
Can I connect multiple Zendesk instances to Zendesk QA?
Yes, you can connect multiple Zendesk instances or other software to Zendesk QA. This can be done through the Account Settings under the Connections section once you are in Zendesk QA. This flexibility allows you to manage multiple help desks or…
How can I manually update the Zendesk QA connection?
If you need to update the Zendesk QA connection manually, you can do so by navigating to Account Settings > Connections. Click on the three dots next to your connection and select 'Manually update connection'. This feature is useful if you want to…
What are the security options when connecting Zendesk?
When connecting Zendesk to Zendesk QA, you have additional security options to control the data being synced. These options allow you to prevent specific information and conversations from being transferred to Zendesk QA. This ensures that…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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