You can configure how tickets are created from chats and offline messages in the Chat dashboard under Settings > Account > Zendesk Support tab. Choose between automatic or manual ticket creation and decide if chat transcripts should be public or private. You can also set ticket assignment preferences, such as assigning to the first or last agent who handled the chat.Learn more.
To install Zendesk Chat in Zendesk Support, you need to be a Support administrator. Start by clicking the Zendesk Products icon in the top bar and selecting Chat. Then, click 'Activate Chat trial' to create your Zendesk Chat account, which will…
Setting up chat permissions for agents in Zendesk depends on your Support account type. For newer accounts with Admin Center, manage permissions there. For older accounts, manage them in the agents' Support profiles. You can assign chat permissions…
Once you've set up the Chat-Support integration, the Chat icon will appear in two places: the top toolbar for joining, leaving, or responding to chats, and the Products icon for accessing the Chat dashboard. The dashboard contains settings and…
To make Zendesk Chat available to end users, you can add the Chat widget directly to your website, enable it in your help center, or use the Zendesk Support Web Widget (Classic). Each method allows you to integrate chat support seamlessly into your…
Chat-only agents in Zendesk have full access to Chat but limited access to Support. They can create and view tickets and add private comments but cannot edit tickets or be assigned as the ticket assignee. This role is not available for customers…
In Zendesk, you can assign support tickets based on the agent who handled a chat by configuring settings in the Chat dashboard. Choose to assign tickets to the first or last agent who interacted with the chat. This setting ensures that the right…