Configuring the Text App for Dynamic Data
How do I configure the Text app in Zendesk to display dynamic data?
Configuring the Text app to display dynamic data involves using data placeholders. These placeholders allow you to include information such as the current ticket, requester, or user in the text displayed by the app.
For example, you can create a link that includes the requester's email by using a placeholder like{{ticket.requester.email}}. During the app installation, specify the text with placeholders, and Zendesk will automatically replace them with the relevant data when displayed.
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