Configure CC and Follower Permissions in Zendesk
How do I configure CC and follower permissions in Zendesk?
To configure CC and follower permissions in Zendesk, you need to adjust the settings related to comment privacy and notification preferences.
While the help documentation doesn't provide specific steps for configuring CC and follower permissions, it mentions that you can change the default comment privacy for end user CCs. For detailed instructions, refer to the relevant sections in the Zendesk support documentation.
More related questions
How can I change the default privacy setting for agent comments in Zendesk?
You can change the default privacy setting for agent comments in Zendesk to make them private by default. This means that when an agent adds a comment, it will be an internal note unless they choose to make it public. To do this, go to the Admin…
What are the differences between public and private comments in Zendesk?
In Zendesk, public comments are visible to the customer, while private comments, also known as internal notes, are only visible to agents. Public comments are used for direct communication with the customer, whereas private comments are ideal for…
Can I restrict agent access to tickets they request in Zendesk?
Yes, on Enterprise plans, you can restrict agent access to tickets they request in Zendesk. This allows you to control the visibility of private comments and agent-only fields on these tickets. To do this, go to the Admin Center, click on…
Is it possible to set comment privacy by brand in Zendesk?
Currently, Zendesk does not support setting comment privacy by brand. The default privacy setting for ticket comments is an account-wide setting and cannot be filtered by brand. If you need to manage comments for specific brands, consider using…
Can I set default comment privacy by user role in Zendesk?
Currently, Zendesk does not allow setting default comment privacy by user role. The privacy setting for comments is an account-wide configuration and cannot be customized for individual roles or profiles. If you have specific workflows that require…
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