Yes, you can conduct a limited trial for specific inquiries using Zendesk labels, although it's not generally recommended as a long-term strategy. Some customers have found value in focusing autoreplies on specific types of inquiries, such as 'password reset' requests. By creating a trigger that looks for specific words in the subject or description and using labels to restrict the suggested articles, you can limit the scope of the trial.
This method allows you to gather quantitative data to support a broader rollout of autoreplies. It can be a useful way to test the effectiveness of your support content and make data-driven decisions about expanding your use of autoreplies.
Labels can significantly enhance the targeting of article recommendations in Zendesk. By using labels, you can specify a subset of articles for your autoreply triggers, ensuring that only relevant articles are suggested to users. Without labels,…
Using labels in Zendesk triggers can optimize your article recommendations by targeting specific customer needs. One best practice is to use labels to segment your audience, such as creating separate triggers for Android and iOS users, ensuring…
Targeting specific customer segments with Zendesk labels is a great way to ensure that users receive the most relevant content. For example, if you support both Android and iOS platforms, you can create separate autoreply triggers for each…
To reduce irrelevant article suggestions in Zendesk, you can use labels to focus on the most useful content. By reviewing your Help Center articles and adding a 'useforautoreply' label to around 200-300 of the best articles, you can ensure that…