Conditions for Removing External IDs in Zendesk
What are the conditions for removing external IDs in Zendesk?
External IDs in Zendesk are typically set by SSO but can also be managed via API or user imports. Users with external IDs cannot be merged, and mismatches between external IDs and emails can cause authentication issues.
To resolve these issues, you may need to remove or edit the user's external ID. The simplest method is using the bulk user import tool, which allows you to update or remove external IDs by uploading a CSV file with the necessary user information.
More related questions
How can I remove an external ID from a user in Zendesk?
To remove an external ID from a user in Zendesk, you can use the bulk user import tool. This involves creating a CSV file with the user's name, email, and leaving the external_id column blank. First, create a spreadsheet with columns titled "name,"…
Can I use the Zendesk API to remove a user's external ID?
Yes, you can use the Zendesk API to remove a user's external ID by making a POST request. You'll need the user's Zendesk ID and your subdomain. Send a POST request tohttp://xxxx.zendesk.com/api/v2/users/nnnn.json(replace xxxx with your…
How can I bulk update users to remove external IDs in Zendesk?
To bulk update users and remove external IDs in Zendesk, create a CSV file with user details and use the bulk user import feature. In a spreadsheet, create columns for "name," "email," and "external_id". Enter the user's name and email, leaving the…
What are the steps to create a CSV for removing external IDs in Zendesk?
Creating a CSV to remove external IDs in Zendesk involves setting up a spreadsheet with specific columns and data. Open a spreadsheet program and create columns titled "name," "email," and "external_id". For each user, enter their name and email as…
Can I automate the removal of external IDs in Zendesk?
Yes, you can automate the removal of external IDs in Zendesk using scripts and the API. This involves using bash scripts to find and update users. One script can search for users with external IDs within a specified range, saving their IDs and…
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