Messaging triggers in Zendesk can be customized with various conditions and actions to automate responses effectively.
Conditions can include user data, conversation data, and agent data, which determine when a trigger should fire. Actions are the tasks performed when conditions are met, such as sending an automated message. You can choose whether the trigger must meet all or any of the conditions before it runs. For more detailed information on available actions, you can refer to theZendesk documentation.
Creating a messaging trigger in Zendesk Admin Center is a straightforward process. You need to be an admin or an agent with the appropriate permissions to create triggers. To start, navigate to the Admin Center, click on 'Objects and rules' in the…
Editing an existing messaging trigger in Zendesk is simple and allows you to update the trigger as needed. To edit a trigger, go to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Messaging triggers'….
Cloning a messaging trigger in Zendesk allows you to use an existing trigger as a template for new ones. To clone a trigger, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Messaging…
Activating or deactivating a messaging trigger in Zendesk is a quick way to control when your triggers are operational. To change a trigger's status, go to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules >…
Deleting a messaging trigger in Zendesk is permanent, so ensure you no longer need the trigger before proceeding. To delete a trigger, access the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Messaging…