Collaboration Add-on in Zendesk Support
What is the Collaboration add-on in Zendesk Support?
The Collaboration add-on in Zendesk Support includes features like Light Agents and Side Conversations. Light Agents can access Zendesk Support and work on tickets without full agent permissions, while Side Conversations allow you to communicate with people inside or outside your company within a ticket. This add-on is available for Support Professional and above plans.
More related questions
What are the available add-ons for Zendesk Suite?
Zendesk Suite offers a variety of add-ons to enhance your customer service experience. These include Advanced AI tools, Advanced Data Privacy and Protection, Agent Months, Light Agents, Voice Usage Credits, Premium Sandbox, More Storage, WhatsApp…
How can I purchase voice usage credits in Zendesk?
Voice usage credits in Zendesk can be purchased directly within the platform. These credits allow you to buy extra 'pay as you go' minutes for your Talk calls and texts, ensuring you never run out of communication time with your customers. For more…
What is the Advanced AI add-on in Zendesk Suite?
The Advanced AI add-on in Zendesk Suite is a powerful set of artificial intelligence tools designed to enhance customer service. It includes features like intelligent triage, advanced bots, intelligence in the context panel, and macro suggestions…
What is the Premium Sandbox add-on in Zendesk?
The Premium Sandbox add-on in Zendesk allows you to create a testing environment that mirrors your production setup. This is particularly useful for testing new features or configurations without affecting your live environment. Suite Enterprise…
How can I add more WhatsApp numbers to my Zendesk Suite plan?
If you need more than the five WhatsApp numbers included in your Zendesk Suite plan, you can purchase additional numbers as an add-on. This allows you to expand your communication channels and reach more customers through WhatsApp. For more…
What is the High Volume API add-on in Zendesk?
The High Volume API add-on in Zendesk increases the number of permitted API calls to 2,500 requests per minute, allowing for more robust data integration and automation. This add-on is included with Suite Enterprise Plus and is available for…
What are the available add-ons for Zendesk Support?
Zendesk Support offers several add-ons to enhance your support capabilities. These include Collaboration features like Light Agents and Side Conversations, a Help Center for self-service, and Live Chat and Messaging for instant customer support….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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