Unfortunately, conversation history does not reset in Zendesk's Android and iOS SDKs, similar to the desktop version. This means that old messages will still appear in the conversation history.
For those looking to clear conversation history, it's recommended to explore community discussions and workarounds. These resources may offer helpful information and potential solutions for managing conversation history on mobile devices.
Zendesk messaging conversations include old messages to provide context. When a conversation is inactive for 72 hours, the bot considers it expired and deletes metadata but not the messages themselves. If a customer reaches out after this period…
When a user replies to a closed ticket in Zendesk, the system will attempt to provide context by appending previous messages. This is because the metadata for the conversation is deleted after 72 hours of inactivity. Without essential metadata like…
To restart a conversation for a bot after solving a ticket in Zendesk, you need to initiate a new interaction. Since the system retains the last ten messages for context, starting a new conversation will append these messages unless the metadata is…