Choosing Objects for Zendesk Proactive Messaging
How do I choose objects for proactive messaging conditions?
In Zendesk, you can choose from different objects to build a condition for proactive messaging.
The objects available are 'Visitor' and 'Device'. Selecting 'Visitor' allows you to evaluate the customer's location or visit history, while 'Device' lets you assess the device's language settings. The type of object you select determines the condition fields you can choose, enabling you to customize your proactive messaging strategy effectively.
More related questions
What are conditional statements in Zendesk proactive messaging?
Conditional statements in Zendesk proactive messaging define the actions that trigger a proactive message for a user and when those actions should be evaluated. These statements follow a basic configuration where an object is selected for…
What condition fields can I use for proactive messaging in Zendesk?
Zendesk offers several condition fields for proactive messaging, each associated with specific objects. For the 'Visitor' object, you can use 'Page URL', 'Page title', and 'Visit history'. For the 'Device' object, the 'Language' condition field is…
How do events work in Zendesk proactive messaging?
Events in Zendesk proactive messaging define when the conditions should be checked to trigger a message. You can choose from events like 'Visitor loads the page' or 'Visitor is on the page'. These events help determine the timing of your proactive…
Can I use multiple conditions in Zendesk proactive messaging?
Yes, you can create proactive messages with multiple conditions in Zendesk using AND or OR operators. This allows for more complex and tailored messaging strategies. However, if you plan to use two conditions or less, you cannot use nested…
How do I set up a proactive message for specific URLs in Zendesk?
To set up a proactive message for specific URLs in Zendesk, use the 'Page URL' condition field with the 'is' operator. This allows you to define a proactive message for each specific URL, ensuring that the message is only triggered for that…
How can I create a proactive trigger for a help center or contact page?
Creating a proactive trigger for a help center or contact page in Zendesk can be challenging if the page is connected to Zendesk Support. Currently, there might be limitations in placing triggers on such pages. However, exploring alternative…
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