Check SSL Setup for Web Widget (Classic)
Ensure SSL is set up for your Web Widget (Classic) by checking for https in your URL.
How can I check if SSL is set up for my Web Widget (Classic)?
To check if SSL is set up for your Web Widget (Classic), look for https in your URL.
SSL is crucial for the Web Widget (Classic) to appear in your help center. If your URL starts with https, SSL is active. If not, you might encounter an ERRINSECURERESPONSE error in your browser console, indicating SSL isn't set up. You can enable a Zendesk Provisioned SSL to resolve this issue.
More related questions
Why isn't my Web Widget (Classic) showing up in the help center?
If your Web Widget (Classic) isn't appearing in the help center, it might be due to SSL issues. To resolve this, ensure that SSL is enabled, as it's required for the Web Widget (Classic) to function properly. Check your browser console for any…
What should I do if I see an ERRINSECURERESPONSE error?
Seeing an ERRINSECURERESPONSE error means SSL might not be set up for your Web Widget (Classic). This error prevents the widget from appearing in your help center. To fix this, ensure your URL starts with https, indicating SSL is active. If not,…
How do I enable a Zendesk Provisioned SSL for my help center?
Enabling a Zendesk Provisioned SSL is essential for displaying the Web Widget (Classic) in your help center. If your URL doesn't start with https, you need to set up SSL. Follow the steps outlined in the Zendesk help article to enable a Zendesk…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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