Channels Without Rich Content Support in Zendesk
Learn which channels in Zendesk do not support rich content and how to prepare your macros for them to avoid errors.
Which channels do not support rich content in Zendesk?
Certain channels in Zendesk do not support rich content, which can lead to the 'No plain text comment available' error. These channels include Mobile support, Facebook, X Corp, Google Play, and Channel Framework apps.
When using these channels, it's important to ensure that your macros have a plain text version to avoid errors and ensure smooth communication.
More related questions
What does the error 'No plain text comment available' mean in Zendesk's mobile app?
This error occurs because certain channels do not support rich content. When using macros in the Zendesk Support Mobile App, you might encounter this error if the channel you're using doesn't support rich content. Examples of such channels include…
How can I fix the 'No plain text comment available' error in Zendesk's mobile app?
To fix this error, you need to add a plain text version of your macros. This is necessary for each macro you plan to use on channels that do not support rich content, such as Mobile support, Facebook, and others. After adding the plain text…
Why doesn't Zendesk save the plain text fallback by default?
Zendesk doesn't save the plain text fallback by default to give you the option to review and adapt your macros in the plain text version. This flexibility allows you to ensure that your macros are suitable for channels that do not support rich…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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