Changing Ticket Comments in Zendesk: What to Do
Learn what steps to take if you need to change a ticket comment in Zendesk, including using the redaction feature.
What should I do if I need to change a ticket comment in Zendesk?
If you need to change a ticket comment in Zendesk, note that direct editing is not possible. Instead, you can use the redaction feature to remove any sensitive information. This ensures that sensitive data is not visible while maintaining the integrity of the original comment. For further guidance, see the article on Redacting ticket content.
More related questions
Can I edit a ticket comment in Zendesk after it's been posted?
No, once a ticket comment is posted in Zendesk, it cannot be edited. However, if you need to remove sensitive information from a comment, Zendesk provides a ticket redaction feature in the Agent Workspace. This allows you to redact sensitive data…
How can I remove sensitive information from a Zendesk ticket comment?
To remove sensitive information from a Zendesk ticket comment, you can use the ticket redaction feature available in the Agent Workspace. This feature allows you to redact specific data from comments without editing the original text. For more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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