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Changing Ticket Comments in Zendesk: What to Do

Learn what steps to take if you need to change a ticket comment in Zendesk, including using the redaction feature.

What should I do if I need to change a ticket comment in Zendesk?

If you need to change a ticket comment in Zendesk, note that direct editing is not possible. Instead, you can use the redaction feature to remove any sensitive information. This ensures that sensitive data is not visible while maintaining the integrity of the original comment. For further guidance, see the article on Redacting ticket content.


More related questions

Can I edit a ticket comment in Zendesk after it's been posted?

No, once a ticket comment is posted in Zendesk, it cannot be edited. However, if you need to remove sensitive information from a comment, Zendesk provides a ticket redaction feature in the Agent Workspace. This allows you to redact sensitive data…

How can I remove sensitive information from a Zendesk ticket comment?

To remove sensitive information from a Zendesk ticket comment, you can use the ticket redaction feature available in the Agent Workspace. This feature allows you to redact specific data from comments without editing the original text. For more…

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