Changing Schedule Timezone in Zendesk
Can I change the timezone of my schedule in Zendesk?
Yes, you can change the timezone of your schedule in Zendesk. By default, your schedule is set to the account's timezone, but you can adjust it to match your current location. To do this, click the Zendesk WFM icon in the sidebar, then select the timezone icon in the upper-right corner. Choose your desired timezone, and your schedule will update accordingly.
More related questions
How can I access my schedule in Zendesk?
To access your schedule in Zendesk, you need to be logged into the platform. Once logged in, simply click the Zendesk WFM icon in the sidebar. This will open the Agent Schedule app where you can view your current and upcoming tasks. Keep in mind…
How do I navigate my schedule in Zendesk?
Navigating your schedule in Zendesk is straightforward. Use the left and right arrow icons on the top navigation bar to switch between weeks. The calendar icon lets you select a specific date, while the Today button brings you back to the current…
What happens when I access my schedule in Zendesk?
When you access your schedule in Zendesk, your tracking status is switched to Untracked time. This means that while you're viewing your schedule, your time isn't being tracked for any specific task. It's important to be aware of this if you're…
What features are available in the Zendesk schedule navigation bar?
The Zendesk schedule navigation bar offers several features to help you manage your schedule. You can use the left and right arrows to move between weeks, the calendar icon to select a specific date, and the Today button to return to the current…
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