Changing an Existing Support Email Address in Zendesk
Is it possible to change an existing support email address in Zendesk?
Unfortunately, you cannot directly change an existing support email address in Zendesk. If you need to change the email address itself, you must add the new address as a separate support address and then delete the old one if it's no longer needed. This ensures that your email setup remains organized and functional.
More related questions
How do I change the default support address in Zendesk?
You can easily change your default support address in Zendesk. To do this, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. In the Support addresses section, hover over the address you want to make the…
Can I remove a support address in Zendesk?
Yes, you can remove a support address in Zendesk, except for the original system support address or your current default support address. If you want to delete a support address that is currently set as default, you must first make another address…
How can I edit the name of a support address in Zendesk?
Editing the name of a support address in Zendesk is straightforward. Navigate to Admin Center, click Channels in the sidebar, then select Talk and email > Email. In the Support addresses section, click 'Edit' beside the support address you want to…
What happens to tickets when a support address is deleted in Zendesk?
When you delete a support address in Zendesk, outgoing email notifications will no longer be sent from that address. Any tickets that were using the deleted support address will be reassigned to the default account address. This ensures that no…
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