Changes with Zendesk's In-Ticket Notification Feature
What changes will users notice with the new in-ticket notification feature?
Users will notice a new message appended to incoming comments from the old Social Messaging App and CFC. This message will alert them about the impending retirement of the legacy solution.
The notification provides a link for additional information and next steps, ensuring users are well-informed and can take necessary actions to transition smoothly away from the legacy app.
More related questions
What is the in-ticket notification for the EOL of the legacy Social Messaging app?
The in-ticket notification is a proactive alert system for the End of Life (EOL) of the Legacy Social Messaging app. It ensures that all customers are informed about the upcoming retirement of this feature directly within their workflow. This…
How does the in-ticket notification impact Zendesk customers?
The in-ticket notification directly impacts Zendesk customers by ensuring they are informed about the EOL of the Legacy Social Messaging app. This feature is designed to reach customers who might have missed other communications. By receiving…
Why is Zendesk implementing the in-ticket notification for the EOL process?
Zendesk is implementing the in-ticket notification to support customers during the final stages of the EOL process for the Legacy Social Messaging app. This initiative aims to ensure customers are well-informed within their day-to-day workflow. By…
When is the EOL date for the Social Messaging App and CFC?
The End of Life (EOL) date for the Social Messaging App and Channels Framework Connector (CFC) is July 31, 2024. This date marks the final phase of the retirement process, and customers are encouraged to take necessary actions before this deadline…
Are the Channels Framework and Social Messaging Add-on being end-of-lifed?
No, the Channels Framework and Social Messaging Add-on are not being end-of-lifed. The current EOL process only affects the Legacy Social Messaging App and Channels Framework Connector (CFC). Customers using the Channels Framework and Social…
How can I find more information about the EOL of the legacy Social Messaging app?
For more information about the EOL of the legacy Social Messaging app, you can refer to the resources provided by Zendesk. The original announcement and additional resources, such as the 'Removal of the legacy Social Messaging app - final phase,'…
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