Changes When Connecting Sell to Zendesk
What changes occur when I connect my Sell account to Zendesk?
Connecting your Sell account to Zendesk involves a few changes, primarily related to user login and management.
Users will need to perform a one-time password reset and sign in using a unique Zendesk subdomain. Admins will manage users through the Zendesk Admin Center, which offers additional functionalities. The Sell UI remains largely unchanged, except for the addition of the Zendesk Product Tray.
More related questions
Do I have to connect my legacy Sell account to the Zendesk platform?
Yes, connecting your legacy Sell account to the Zendesk platform is necessary. This integration ensures that your account benefits from enhanced security, compliance, and access to the full suite of Zendesk features. By connecting, you align your…
Are there any additional costs for connecting my Sell account to Zendesk?
No, there are no additional costs or subscription changes required when connecting your Sell account to the Zendesk platform. The process is quick and offers numerous benefits. Connecting your legacy account to Zendesk takes less than five minutes…
What are the benefits of connecting my Sell account to the Zendesk platform?
Connecting your Sell account to the Zendesk platform offers numerous benefits, including enhanced security and advanced integrations. You'll gain access to features like single sign-on, two-factor authentication, and advanced integrations with…
How can I tell if my Sell account is connected to the Zendesk platform?
You can confirm your Sell account is connected to the Zendesk platform by checking for a unique subdomain and the presence of the Zendesk product tray. Once connected, you'll be able to sign into Sell using a unique subdomain and see the Zendesk…
What happens if I have configured Single Sign On (SSO) in Sell?
If you've configured Single Sign On (SSO) in Sell, you'll need to reconfigure it in Zendesk after connecting your account. Your existing Sell SSO settings will remain functional for seven days post-migration. It's important to update your SSO…
Will my data change when I connect my Sell account to Zendesk?
No, your Sell data will not change when you connect your account to the Zendesk platform. The data remains intact and unchanged. The connection process does not involve moving, migrating, or altering any data within your Sell account. Your data…
What will look different in Sell after connecting to Zendesk?
The only visible change in the Sell UI after connecting to Zendesk is the addition of the Zendesk Product Tray. All other UI elements, such as Leads, Contacts, Deals, and Smart Lists, remain the same. The Product Tray, located in the top right…
How do I sign in to a Sell account on the Zendesk platform for the first time?
To sign in to your Sell account on the Zendesk platform for the first time, use your unique subdomain and follow the email instructions. Check your email for a password reset request and sign-in details, including your unique URL. Update any…
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