Change Color Encoding in Zendesk Explore Heatmap
How do I change the color encoding in a Zendesk Explore heatmap?
Changing the color encoding in a Zendesk Explore heatmap is a simple process.
In the chart configuration menu, click on 'Colors'. On the Colors page, change the Color encoding to style 3. You can also customize the colors by clicking the two paintdrops to select colors for the lower and upper end results. Adjusting the blue dot on the color range can add more contrast to your heatmap, making it easier to interpret.
More related questions
How do I create a First Reply Time heatmap in Zendesk Explore?
Creating a First Reply Time heatmap in Zendesk Explore is a straightforward process. To start, navigate to Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Support > Support - Tickets' and click…
What do I need to create a First Reply Time heatmap in Zendesk Explore?
To create a First Reply Time heatmap in Zendesk Explore, you'll need a few things. Firstly, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. You'll also need ticket data in Zendesk Support. The…
Can I customize the First Reply Time heatmap to reflect business hours?
Yes, you can customize the First Reply Time heatmap to reflect your business hours in Zendesk. If you've set up business hours in Zendesk, you can adjust the report to align with these hours. This customization allows you to better understand your…
How can I filter the First Reply Time heatmap for a specific period?
Filtering the First Reply Time heatmap for a specific period is easy in Zendesk Explore. To do this, click on 'Ticket created - Hour' and then select 'Edit date ranges'. This allows you to narrow down the data to a specific timeframe, such as the…
Can I use the First Reply Time heatmap approach for other metrics?
Absolutely, the approach used for the First Reply Time heatmap can be applied to other metrics in Zendesk Explore. You can use this method for metrics like 'Tickets by creation time' and 'Solved tickets by solved time'. This flexibility allows you…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
