Causes of Poor Call Quality in Zendesk Talk
What are the main causes of poor call quality in Zendesk Talk?
The main causes of poor call quality in Zendesk Talk are latency, packet loss, and jitter. These issues often arise from improper network configuration.
Latency causes delays in media delivery, leading to overlapping conversations and call breakups. Packet loss results in gaps and cut-outs, making it difficult for callers to hear each other. Jitter causes a robotic distortion effect and can lead to packet loss if it overruns the jitter buffer. Ensuring your network is configured correctly can help mitigate these issues.
More related questions
How can I fix network connection issues during Zendesk Talk calls?
To fix network connection issues during Zendesk Talk calls, ensure your network is properly configured. Most call quality issues stem from improper local network settings or not allowing real-time traffic, leading to latency, jitter, or packet…
How can I improve call quality in Zendesk Talk?
To improve call quality in Zendesk Talk, ensure your network is configured to meet Talk's requirements. This includes allowing real-time traffic and configuring your firewall to permit all Zendesk IPs. Using a hardwired connection instead of Wi-Fi…
Why is my Zendesk Talk call experiencing latency?
Latency in Zendesk Talk calls is often due to the time it takes for voice data to reach its destination, which can be caused by network configuration issues. This delay can result in media delivery lags, causing callers to speak over each other or…
What is packet loss in Zendesk Talk calls and how can I fix it?
Packet loss in Zendesk Talk calls occurs when voice data doesn't reach its final destination, leading to gaps and cut-outs in the conversation. To fix packet loss, ensure your network is configured to support real-time traffic and that your…
How does jitter affect Zendesk Talk calls?
Jitter affects Zendesk Talk calls by causing voice data to arrive out of order, resulting in a robotic distortion effect. This can also lead to packet loss if the jitter buffer is overrun. To minimize jitter, ensure your network is properly…
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