Cause of Zendesk Sell and Zapier Authentication Issue
What caused the Zendesk Sell and Zapier authentication issue?
The authentication issue between Zendesk Sell and Zapier was caused by an internal process issue.
This process inadvertently removed the authentication credentials necessary for the Zapier Sell integration, leading to authentication failures for users. The issue was resolved by restoring these credentials from a recent database snapshot.
More related questions
What was the Zendesk Sell and Zapier authentication issue on February 7th, 2024?
On February 7th, 2024, Zendesk Sell users experienced authentication issues with the Zapier integration. This problem occurred from February 6, 2024, at 22:45 UTC until February 7, 2024, at 06:15 UTC. During this time, users were unable to…
How was the Zendesk Sell and Zapier authentication issue resolved?
The Zendesk Sell and Zapier authentication issue was resolved by restoring the missing credentials from a recent database snapshot. This issue was caused by an internal process that inadvertently removed the authentication credentials for the…
What steps were taken to prevent future Zendesk Sell and Zapier issues?
To prevent future issues with Zendesk Sell and Zapier, Zendesk has scheduled several remediation items. These include creating new access-related operations procedures and reviewing and improving Sell application authentication guardrails. These…
How can I check the current system status of Zendesk?
You can check the current system status of Zendesk by visiting their system status page. This page provides up-to-date information about any ongoing issues or incidents affecting Zendesk services. It's a useful resource for staying informed about…
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