Cause of Zendesk Message Latency and Errors
What caused the message latency and errors in the Zendesk incident?
The message latency and errors during the Zendesk incident on January 24, 2024, were caused by latency introduced during application server restarts.
These restarts were part of the recovery process for an earlier service issue. As the servers completed their restarts, the latency issues resolved themselves, and normal service was restored.
More related questions
What happened during the Zendesk service incident on January 24, 2024?
On January 24, 2024, Zendesk experienced a service incident affecting Sunshine Conversations. Between 17:35 and 17:50 UTC, customers across all pods encountered increased message latency and 5xx level errors for both incoming and outbound messages….
How was the Zendesk service issue on January 24, 2024 resolved?
The Zendesk service issue on January 24, 2024, was resolved as the application servers completed their restarts. This self-resolution occurred because the latency introduced during the server restarts was temporary, and once the restarts were…
What remediation steps are being taken after the Zendesk incident?
Following the Zendesk incident on January 24, 2024, several remediation steps are being taken to prevent future occurrences. These steps include reviewing recovery procedures and resiliency, increasing application host sizes, and updating health…
Where can I find more information about Zendesk system status?
For current system status information about your Zendesk, you can check out their system status page. This page provides updates and summaries of post-mortem investigations, usually posted a few days after an incident has ended. If you have further…
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