Cause of Zendesk Message Delivery Issues February 2024
What caused the Zendesk message delivery issues on February 13, 2024?
The message delivery issues on February 13, 2024, were caused by a bug in the Messaging composer. This bug was introduced by a recent code change and prevented agents from sending messages after a conversation or ticket status was changed.
To resolve the issue, Zendesk's team identified the problematic change and reverted it, which restored normal functionality.
More related questions
What happened during the Zendesk service incident on February 13, 2024?
On February 13, 2024, Zendesk Support customers using Messaging in the Agent Workspace faced issues with message delivery. From 15:01 UTC to 16:39 UTC, users experienced errors when sending and receiving messages. The incident was caused by a bug…
How was the Zendesk message delivery issue resolved?
The message delivery issue on February 13, 2024, was resolved by rolling back a recent deployment. This rollback addressed the unresponsive errors and issues with sending messages. After the rollback, Zendesk confirmed that the errors were no…
What steps is Zendesk taking to prevent future incidents like the one on February 13, 2024?
Zendesk is taking several steps to prevent future incidents similar to the one on February 13, 2024. They are working on adding and improving testing mechanisms for the scenario encountered, reviewing and implementing improvements to the composer…
How can I find more information about Zendesk system status?
For current system status information about your Zendesk, you can check out their system status page. This page provides updates and summaries of post-mortem investigations a few days after incidents have ended. If you have additional questions…
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