Cause of ZBot Service Degradation on November 27, 2023
What caused the ZBot service degradation on November 27, 2023?
The ZBot service degradation on November 27, 2023, was caused by an overload in a database cluster. This database, managed by an external provider to Zendesk's vendor, was automatically scaled down based on previous usage patterns.
The downscaling led to delays and failures in ZBot functionalities, affecting customer support interactions. The issue was resolved when the external provider force-applied a change to scale the database back up, restoring normal service.
More related questions
What happened during the Zendesk service incident on November 27, 2023?
On November 27, 2023, Zendesk experienced a service incident affecting the ZBot functionality. From 10:13 UTC to 12:07 UTC, customers across all Pods faced delays or failures in ZBot operations, such as the bot not loading welcome messages or…
How was the Zendesk ZBot issue on November 27, 2023 resolved?
The ZBot issue on November 27, 2023, was resolved by addressing a database overload. The problem stemmed from an automatic downscaling of a database cluster managed by an external provider, which led to ZBot functionality issues. To resolve the…
What steps are being taken to prevent future ZBot incidents?
To prevent future ZBot incidents like the one on November 27, 2023, Zendesk's vendor is implementing several remediation measures. These include enforcing a higher minimum cluster size to avoid excessive automatic downscaling of databases….
How can I check the current system status of Zendesk?
To check the current system status of Zendesk, you can visit their system status page. This page provides up-to-date information about any ongoing issues or maintenance activities affecting Zendesk services. For more detailed post-mortem…
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