Capturing Customer Location via Zendesk API
Can I capture a customer's location through the Zendesk API?
Unfortunately, you cannot capture a customer's location through the Zendesk API. The location shown in tickets created via the API is actually the location of the server making the API call, not the end user's location.
This limitation means that if you need accurate location data, it must be captured at the time of ticket creation through the standard Zendesk interface, not via API calls.
More related questions
How does Zendesk determine the location of an end user?
Zendesk determines the location of an end user based on their IP address at the time a ticket is created. This means that the location data is captured automatically when a user submits a ticket. However, if the user is behind a firewall or using a…
Why might the location data in Zendesk be inaccurate?
Location data in Zendesk might be inaccurate if the end user is using a firewall or a proxy. These tools can mask the user's actual IP address, leading to incorrect or null location data being captured. This is a common issue with IP-based location…
How does Zendesk Chat capture user location?
Zendesk Chat captures user location in the same way as ticket creation, by using the visitor's IP address. However, the location data might not always be specific, sometimes only providing country-level information. This limitation is due to the…
Is it possible to report on ticket location data in Zendesk Explore?
Currently, reporting on ticket location data based on IP addresses in Zendesk Explore is not directly available. However, you can create a custom ticket field for users to input their location, which can then be used in Explore queries. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
