If you can't upgrade your Zendesk legacy plan through the shopping cart, you should contact Zendesk Customer Support for assistance.
Some legacy plans, especially those combined with other Zendesk products or add-ons not part of a Suite, may not be eligible for a self-service upgrade. Additionally, sales-assisted accounts with legacy plans also require contacting support to upgrade. Zendesk Customer Support can guide you through the process and help you find the best plan for your needs.
To upgrade your Zendesk legacy plan to the Zendesk Suite, you need to be the account owner or a billing admin. Start by navigating to the Admin Center, then click on the Account icon in the sidebar and select Billing > Subscription. Click 'Manage'…
When upgrading your Zendesk legacy plan, you might encounter feature loss depending on the plan you choose. If you select a plan that is not the default and would cause you to lose features, a warning will appear before you purchase. You can click…
Downgrading your Zendesk plan can lead to various consequences, including feature loss and agent removal. The specific messages you receive about feature loss will depend on your account and the changes you're making. These messages might include a…
Upgrading to the Zendesk Suite should not affect your ticket history in most situations. If you have concerns about losing ticket history or creating a new instance, it's best to contact Zendesk Customer Support to discuss your specific account….