Can't Manage Zendesk Subscription?
What should I do if I can't manage my Zendesk subscription?
If you can't manage your Zendesk subscription, it might be because you don't have the necessary permissions. Only account owners and billing admins can make changes.
If you need to make changes but don't have access, you can request changes from someone who does or contact Zendesk support for assistance.
More related questions
How can I view my Zendesk plan subscription details?
To view your Zendesk plan subscription details, you need to be an admin or account owner. Simply go to the Admin Center, click on 'Account' in the sidebar, and then select 'Billing' followed by 'Subscription'. Here, you'll find a summary of your…
How do I change my Zendesk plan subscription?
To change your Zendesk plan subscription, you must be an account owner or have billing admin permissions. Navigate to the Admin Center, click 'Account' in the sidebar, and select 'Billing' > 'Subscription'. From there, click 'Manage' to access the…
How can I cancel my Zendesk account?
To cancel your Zendesk account, you must be the account owner. Account cancellation takes effect at the end of your current billing cycle, and once canceled, you cannot access your account data. If you're not the account owner, you'll need to…
Who can view and manage Zendesk subscriptions?
Only admins and account owners can view and manage Zendesk subscriptions. This includes accessing billing information and making changes to the subscription. If you don't have the necessary permissions, you can request changes from someone who…
Can I pause my Zendesk subscription instead of canceling?
Currently, Zendesk does not offer an option to pause subscriptions. If you need to stop using the service temporarily, you may need to cancel and then resubscribe later. For specific cases or further assistance, it's best to contact your account…
How does Zendesk handle subscription costs for child tickets?
Zendesk does not charge by ticket, so adding a child ticket does not increase your subscription price. This is provided your plan supports side conversation child tickets. For more details on your specific plan and features, you can check your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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