Can't Add Agent Seats in Zendesk? Here's What to Do
What should I do if I can't add agent seats directly in Zendesk?
If you can't add agent seats directly in Zendesk, you might not have the necessary permissions. In this case, you should contact your sales representative or Zendesk Customer Support to make the changes. This is common for sales-assisted accounts where only account owners or billing admins can make such changes.
More related questions
How can I add more agent seats to my Zendesk subscription?
To add more agent seats to your Zendesk subscription, you can do so through the Admin Center. Navigate toAccount > Billing > Subscriptionand click onManage. From there, you can add the number of agent seats you need and process the…
Can I add agent seats on-the-fly in Zendesk?
Yes, for some account types, you can add agent seats on-the-fly from the Team members page or when adding an agent profile. This is available for eligible sales-assisted and self-service accounts. If you're unable to do this, you may need to use…
What happens when I use the last agent seat in Zendesk?
When you use the last agent seat in your Zendesk account, you'll receive a notification. This gives you the opportunity to purchase more seats before running out. Account owners and billing admins can buy more seats directly from the notification…
How do I update agent seats for a self-service Zendesk account?
For self-service accounts, you can update agent seats from the Subscription page in the Admin Center. Click onManageand adjust the number of seats as needed. Remember to follow the steps for downgrading and removing agents if you're reducing…
Can I add agent seats if I have a sales-assisted Zendesk account?
Yes, if you have a sales-assisted Zendesk account, you can add agent seats through the Subscription page. If you don't have permission, you can request a subscription change or contact your sales representative.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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