Can Zendesk Triggers Identify Words in Live Chats?
Learn why Zendesk triggers can't identify words in live conversations and how it affects messaging.
Can Zendesk triggers identify words in live conversations?
No, Zendesk triggers cannot identify words in live conversations. Triggers are not designed to detect specific words or phrases in real-time messaging conversations. Additionally, live conversations in messaging do not have an active subject line unless they are converted into a ticket.
For more information, you can refer to theChat triggers in messagingarticle.
More related questions
Why can't I use triggers to identify words in Zendesk messaging?
Triggers in Zendesk are not capable of identifying words in messaging conversations. This is because triggers do not operate on a per-line basis in live conversations. Furthermore, live messaging lacks an active subject line unless the conversation…
Is there a way to use triggers for word detection in Zendesk live chats?
Currently, there is no way to use triggers for word detection in Zendesk live chats. Triggers are not designed to identify or exclude specific words or phrases during live messaging conversations. This functionality is not supported unless the…
Can I identify or exclude words in Zendesk messaging conversations?
No, you cannot identify or exclude words in Zendesk messaging conversations using triggers. The triggers do not function on a per-line basis in live conversations, and there is no active subject line unless the conversation is converted into a…
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