Can Zendesk Support and Gather Have Separate Aliases?
Can I have separate aliases for Zendesk Support and Gather?
Currently, there is no option to have separate aliases for Zendesk Support and Gather.
An agent's display name, whether an alias is used or not, will be the same in both Support and the help center. If you have specific use cases for needing separate aliases, consider providing feedback to Zendesk's product team.
More related questions
How do I add or edit my help center alias in Zendesk?
To add or edit your help center alias in Zendesk, simply navigate to your profile settings. Click on your profile icon located at the upper-right side of any help center page, then select 'My profile' to display your profile. From there, click…
Can an agent create or change an end-user's alias in Zendesk?
No, agents cannot create or change an end-user's alias in Zendesk. This functionality is not currently available, and it hasn't been a common request. If you believe this feature would be beneficial, you can suggest it by posting in the Feedback on…
What happens to my alias if the feature is disabled in Zendesk?
If the alias feature is disabled by a Guide Admin after you've set up an alias, your alias will be deleted. In this case, your real name will become visible in all your posts and comments within the help center. It's important to be aware of this…
Can I have different aliases for different brands in Zendesk?
Yes, it is possible to enable the Help Center alias for specific brands only in Zendesk. This means you can choose to have an alias for one brand while using your real name for another. This flexibility allows you to manage your identity across…
Does changing my alias affect historical posts in Zendesk?
Yes, changing your alias in Zendesk will update all your historical posts and comments. This means that any changes you make to your alias will be reflected across all your previous interactions in the help center. It's a seamless way to maintain…
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