Can Zendesk change my subdomain for me?
Discover why Zendesk can't change your subdomain and how to get help if it's from an expired trial or canceled account.
Can Zendesk change my subdomain for me?
As of November 2022, Zendesk can no longer process requests to change the subdomain on a customer's behalf. This means you will need to manage subdomain changes on your own.
If you need assistance with a subdomain that was used for an expired trial or a canceled account, contacting Zendesk Customer Support is your best option. They can provide guidance on how to proceed in such cases.
More related questions
Can I use a subdomain that's already in use on Zendesk?
No, you cannot use a subdomain that's already in use on Zendesk. Each subdomain acts as a unique account identifier, so if another company is actively using the subdomain you want, you will encounter an error message stating that the subdomain is…
What should I do if my desired Zendesk subdomain is taken?
If your desired Zendesk subdomain is taken, you will need to choose a different one. Zendesk will suggest an alternative subdomain for you to use. Since each subdomain is a unique identifier for an account, you cannot use a subdomain that is…
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