image for site

Can Users Be Anonymous in Zendesk QA?

Learn about anonymity options in Zendesk QA. Users can't be fully anonymous but can change their names.

Can users be anonymous in Zendesk QA?

Users cannot be completely anonymous in Zendesk QA. However, they can change their names to hide their identity. This means that while true anonymity isn't possible, users can use code words or variations to differentiate themselves without revealing their real names.

If you're a Zendesk QA user, you have the ability to change your own name to maintain a level of privacy. This can be particularly useful if you want to keep your identity hidden from other users. For more details, you can refer to the article on updating personal settings.


More related questions

How can I hide my identity in Zendesk QA?

To hide your identity in Zendesk QA, you can change your name. While complete anonymity isn't possible, altering your name allows you to maintain some privacy. By using code words or variations, you can differentiate yourself from others without…

Can I change someone else's name in Zendesk QA?

In Zendesk QA, you can only change your own name. This means you cannot alter the names of other users. If you want to maintain privacy or anonymity, focus on changing your own name and using code words or variations to keep your identity hidden….

What are code words in Zendesk QA?

Code words in Zendesk QA are alternative names or variations used to differentiate users without revealing their real identities. These can be particularly useful if you want to maintain a level of privacy while participating in reviews. By using…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites