Can End Users Delete Tickets in Zendesk?
Can end users delete their own tickets in Zendesk?
End users cannot delete their own tickets in Zendesk. Only authorized agents within the account have the ability to delete tickets. This ensures that ticket management remains under the control of the support team.
More related questions
How can I delete a ticket in Zendesk?
Deleting a ticket in Zendesk is straightforward. You can delete a ticket by opening the ticket you want to remove, clicking the Ticket options menu in the upper right, and selecting Delete. You'll be asked to confirm your decision, and once…
Can I undo a ticket deletion in Zendesk?
Yes, you can undo a ticket deletion in Zendesk. After deleting a ticket, a message will appear allowing you to quickly undo the deletion. This message is only visible for a few seconds, so act fast! If you miss it, you can still restore the ticket…
What happens to deleted tickets in Zendesk after 30 days?
Deleted tickets in Zendesk are moved to a Deleted Tickets view for 30 days. After this period, they are automatically and permanently deleted. Once permanently deleted, the ticket and its attachments cannot be recovered. However, the ticket ID…
How can I permanently delete a ticket in Zendesk?
To permanently delete a ticket in Zendesk, select the tickets you want to remove from the Deleted Tickets view, click Delete permanently, and confirm your decision. Once permanently deleted, the ticket and its attachments are irretrievable. Note…
Does deleting a ticket affect satisfaction ratings in Zendesk?
Yes, deleting a ticket in Zendesk will also delete any satisfaction ratings, comments, or satisfaction reasons associated with that ticket. Satisfaction ratings are tied to the ticket they are about, so removing the ticket removes these associated…
How does ticket deletion affect reporting in Zendesk?
Deleted tickets are excluded from most Explore reports by default in Zendesk. However, the ticket ID for a permanently deleted ticket is stored as a record. If you want to report on ticket deletion events, you can create a report in the Updates…
Is there a way to automate bulk deletion of tickets in Zendesk?
Yes, you can automate the bulk deletion of tickets in Zendesk using the Bulk Delete Tickets API. This allows you to delete multiple tickets at once, up to 100 tickets per request. For ongoing automation, you can script the API to run continuously…
Can I view deleted tickets in Zendesk?
You can view deleted tickets in Zendesk within the Deleted Tickets view for up to 30 days after deletion. After this period, they are permanently deleted and no longer visible. If you need to find a specific deleted ticket, you can use the API to…
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