Can customers request chat transcripts in Live Chat?
Can customers manually request chat transcripts in Zendesk Live Chat?
Yes, customers can manually request chat transcripts in Zendesk Live Chat. They can do this by clicking the 'Options' icon in the chat window, selecting 'Email transcript', entering their email address, and clicking 'Send'. A notification will confirm that the email will be sent once the chat ends.
More related questions
Can end users manually request chat transcripts in Zendesk messaging?
End users cannot manually request chat transcripts in Zendesk messaging. However, they can view the entire conversation in the messaging widget at any time. The chat transcript will also be included in the ticket comments, which the customer can…
How can agents manually send chat transcripts in Zendesk Live Chat?
Agents can manually send chat transcripts in Zendesk Live Chat by using the chat panel. During a chat, click 'Actions' at the top right, select 'Export transcript', enter the recipient's email, and click 'Email transcript'. A confirmation will…
How can admins automatically send chat transcripts in Zendesk Live Chat?
Admins can set up automatic sending of chat transcripts in Zendesk Live Chat using email piping. This feature allows transcripts to be sent to a specific email address automatically after a chat session ends. Ensure that the 'Transcript Visibility'…
How can I check if a chat transcript was sent to a user in Zendesk?
To verify if a chat transcript was sent to a user, you can check the chat history in Zendesk. Select the chat session and click on 'User Info' to view the email address used. This ensures the transcript was sent to the correct email.
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