Can Closed Tickets Be Edited in Zendesk?
Closed tickets in Zendesk cannot be edited. Learn how to create a follow-up ticket to continue customer interactions.
Can I edit closed tickets in Zendesk?
No, you cannot edit closed tickets in Zendesk. Once a ticket is closed, it becomes uneditable. If you need to continue working with a customer on a closed ticket, you should create a follow-up ticket. This allows you to maintain the conversation and address any further issues or questions the customer may have.
More related questions
Why are fields on my Zendesk tickets greyed out?
Fields on your Zendesk tickets may appear greyed out for two main reasons. Firstly, if the ticket is closed, you won't be able to make any changes to it. In such cases, you can create a follow-up ticket to continue working with your customer….
How can I resolve restricted field access in Zendesk?
If you find that certain fields in your Zendesk tickets are restricted, it might be due to an app setting. To resolve this, you should ask your administrator to verify the settings of any installed apps, such as the Ticket Field Manager. Adjusting…
What should I do if Zendesk ticket fields fail contrast compliance?
If the fields on your Zendesk tickets fail 508 compliance testing for contrast, it means they might not be easily readable for vision-impaired users. Although restricted fields should still be readable, you may need to adjust the contrast settings…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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