Can Admins Set Agent Statuses Offline Without API?
Is it possible for admins to set agent statuses to offline without the API?
Currently, admins cannot set all agent statuses to offline without using the API. This limitation means that each agent must manually change their status, or the process must be automated using the API.
The API allows for programmatic changes, but it requires individual updates for each agent. Alternatively, you can script the process to iterate over an array of agents to set their statuses offline.
More related questions
Why do agent statuses change to online with omnichannel routing?
When you enable omnichannel routing with unified agent status, all agent statuses might appear as online in the live dashboard. This is because the system defaults to showing agents as online, regardless of their actual status. To fix this, you…
How can I set all agent statuses to offline in Zendesk?
To set all agent statuses to offline, you have a few options. Agents can manually change their status, or an admin can use the Agent Availability API to do it programmatically. If you prefer a more hands-on approach, an admin or a user with the…
What should I do if agent statuses are incorrect after enabling omnichannel routing?
If agent statuses appear incorrect after enabling omnichannel routing, it's likely due to the system defaulting to online status. To correct this, set all agent statuses to offline initially. You can achieve this by having agents manually change…
Does enabling omnichannel routing still change agent statuses to online?
In recent tests, enabling omnichannel routing with unified agent status did not automatically change agent statuses to online. However, if you encounter this issue, it's recommended to set all agent statuses to offline initially. This can be done…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
