Can Admins Change Agent Status in Zendesk?
Can admins change an agent's status in Zendesk?
Currently, admins cannot directly change an agent's status in Zendesk. However, agents are automatically set to offline if they close the Agent Workspace without signing out or if their connection is lost.
For more control, admins can use the Agent Availability API to set all agent statuses to offline. This can be useful if an agent forgets to change their status before signing off.
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