Can a Zendesk Ticket Have Multiple Assignees?
Can a Zendesk ticket have multiple assignees at once?
No, a Zendesk ticket cannot have multiple assignees at the same time. However, you can assign the ticket to a group if you need multiple agents to handle it. This way, all agents in the group can stay updated on the ticket's progress and collaborate effectively.
While a single assignee is the standard, using groups allows for a more flexible approach to ticket management. By assigning a ticket to a group, you ensure that all members are aware of the ticket and can contribute to resolving it. For more details, you can check the originalZendesk help article.
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