Calls Not Saving in Zendesk Sell Voice
Why are my calls not saving in Zendesk Sell Voice?
If calls aren't saving, ensure you know how to log them and check your account settings.
Verify that you are saving calls correctly and ask your admin if call recording is enabled in your account. For more detailed troubleshooting, refer to the section on Sell Voice recordings in the help documentation.
More related questions
How can I improve call quality in Zendesk Sell Voice?
To improve call quality in Zendesk Sell Voice, ensure a stable internet connection and use a quality headset. For the best call experience, use a wired Ethernet connection instead of WiFi, as it tends to be more reliable. Avoid using free or public…
What should I do if my browser cannot establish a call in Zendesk Sell Voice?
If your browser can't establish a call, check your microphone settings and network ports. Ensure your browser isn't blocking access to your microphone or headset. In Chrome, navigate to Settings > Advanced > Content Settings > Microphone and make…
How can I fix one-way audio issues in Zendesk Sell Voice?
To resolve one-way audio issues, check your audio device connections and settings. Ensure your headset and microphone are properly connected to your computer. Verify that the correct audio input and output devices are selected in your system…
What can I do if call audio is garbled in Zendesk Sell Voice?
Garbled call audio is often due to network issues; check your connection and device settings. Start by testing your network connection and performing a Pingtest to assess quality. Use a headset instead of your computer's built-in microphone to…
How do I troubleshoot audio dropouts in Zendesk Sell Voice?
To troubleshoot audio dropouts, check your network speed and headset quality. Use a Pingtest to evaluate your network's speed and latency, aiming for an 'A' grade. Work with your network provider or IT team to improve network quality if needed….
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