Call Ticket Not Popping Up: Troubleshooting Tips
What should I do if a call ticket doesn't pop up automatically?
If a call ticket doesn't pop up automatically in Agent Workspace, it could be due to Zendesk Talk being in Unstable Network Mode. This mode is activated by poor network conditions, affecting certain features.
To fix this, ensure your network allows communication with Zendesk Talk URLs. Refreshing your browser tab or reducing the number of open tabs can also help improve connectivity and restore full functionality.
More related questions
Why do I see the error 'Some Talk features aren't available right now'?
This error indicates that Zendesk Talk is in Unstable Network Mode due to poor network conditions. In this mode, only essential call functions are prioritized, allowing agents to continue making and receiving calls. Once the network conditions…
What happens when Zendesk Talk is in Unstable Network Mode?
When Zendesk Talk enters Unstable Network Mode, it prioritizes essential call functions due to poor network conditions. This means that while agents can still make and receive calls, other features may not work as expected. For instance, a ticket…
How can I resolve frequent Unstable Network Mode issues in Zendesk Talk?
To resolve frequent Unstable Network Mode issues, ensure your network allows communication with Zendesk Talk URLs. Contact your network administrator to verify this, especially if your company already permits all AWS IP ranges. Additionally, try…
Why are some Talk features not visible during a call?
If certain Talk features like pause, transfer, or recording control buttons are not visible during a call, it might be due to Zendesk Talk operating in Unstable Network Mode. This mode is triggered by poor network conditions, prioritizing only…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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