Call Not Appearing in Zendesk Sell Account
Learn why a call might not appear in your Zendesk Sell account and how to resolve it by contacting support with specific details.
Why is a call not appearing in my Zendesk Sell account?
If a call is not showing up in your Zendesk Sell account, it might be due to a logging issue. To resolve this, you should contact Zendesk's customer support team.
When reaching out, make sure to provide them with the name of the Sell user, the date and time (including the timezone) of when the call took place, and the phone number of the unlogged call. This information will help the support team investigate and resolve the issue. For more details on managing your communication channels, you can refer to the article on managing your Sell email, phone calls, and text messages.
More related questions
What information do I need to provide Zendesk support for a missing call?
To help Zendesk support resolve a missing call issue, you'll need to provide specific details. This includes the name of the Sell user, the date and time (with timezone) of the call, and the phone number of the unlogged call. Providing this…
How can I contact Zendesk support for a call issue in Sell?
To address a call issue in your Zendesk Sell account, you should contact Zendesk's customer support team. They are equipped to help resolve issues related to calls not appearing in your account. When you reach out, be prepared to provide the name…
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