Call Forwarding vs Number Porting in Zendesk Talk
What is the difference between call forwarding and number porting in Zendesk Talk?
Call forwarding and number porting are two options for using an existing phone number in Zendesk Talk. Call forwarding can be costly as it involves charges for inbound calls to Zendesk, outbound calls to a phone number, and additional charges from your existing phone carrier. On the other hand, number porting offers a more integrated experience with features like IVR configuration and routing, and involves costs for inbound calls and a more affordable agent leg cost when answered from a web browser. For more details, visit theoriginal link.
More related questions
Why might call forwarding be costly in Zendesk Talk?
Call forwarding in Zendesk Talk can be costly due to multiple charges. These include the cost of an inbound call to Zendesk from an end user, the cost of an outbound call to a phone number, and additional call charges from your existing phone…
What are the benefits of number porting in Zendesk Talk?
Number porting in Zendesk Talk offers a more integrated experience with several benefits. It allows for features such as IVR configuration and routing, which are not available with call forwarding. Additionally, the costs associated with number…
How does number porting affect call costs in Zendesk Talk?
Number porting affects call costs in Zendesk Talk by potentially reducing them. When you port a number, the costs include an inbound call to Zendesk and an agent leg cost, which is more affordable if the agent answers from a web browser. This can…
What features are available with number porting in Zendesk Talk?
Number porting in Zendesk Talk provides access to additional features that enhance the user experience. These features include IVR configuration and routing, which are not available with call forwarding. These capabilities allow for a more seamless…
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